FAQ

Shipping Information


We offer FREE STANDARD SHIPPING within Australia on orders that total $100 AUD or more. For orders less than $100 AUD a flat rate of $12 AUD will be charged for standard shipping (delivery in 6-8 business days). Choose Express Post for a flat fee of $17 (delivery in 2-3 business days). International shipping is coming soon! Please contact us if you would like international delivery of any of our products.




Refunds and Exchanges


**Refunds** Please note refunds will only be issued for manufacturer faults. Orders can be returned back to us for store credit within 14 days of receiving it. Your store credit is valid for 12 months. To be accepted for a store credit your parcel will need to be postmarked during this 14 day period. Your item (s) will need to be in their original condition, with tags attached, unworn and unwashed, unused and in original condition. The cost of return postage will be covered by you. **Exchanges** Due to carrying low levels of stock we are unable to exchange. We recommend you returning your item back to us, and then using your store credit to place a new order. If you need it urgently please contact awaken@spiritsoulsistas.com.au Please note that resins, incense and consumables (cacao) cannot be exchanged or refunded. Faults will need to be discussed via email.




How to Return an Item


For eligible products: - Parcel your return items in their original packaging and condition into a new secure parcel - Return to us at C/O Esprezzo Cafe Shop 6, Noranda Shopping Centre, Benara Rd NORANDA WA 6062 - Pop your return in the post and we’ll let you know when we’ve received it. - Please allow up to 5 days for us to receive and issue your store credit note once the parcel has been received - We will send you an email with your credit




Our Products


The sacred tools and products that we stock on our site each hold a special place within our heart. Each product is one that we have used personally (some for many years) and are all ethically and sustainable sourced. We believe that everything we use in our spiritual and day to day life should reflect what we want for the future of our planet and the evolution of our souls. For this reason we use and sell only the highest and purest vibrational tools and gems. Each one has been lovingly sourced with the intention that it brings clarity, love and ultimately higher vibrational living into your life. We have been divinely inspired to provide the highest vibrational tools, medicines and wears to raise the world's consciousness one incense stick at a time. Everything you purchase from spirit soul sistas has been ethically sourced, organic, sustainable or locally made and will leave you vibing high.